Terms of sale
Last updated: 7 September 2026
Who you are buying from
GTM Cakes is [your registered company name and number, or your own name if you are a sole trader], of [registered address]. Email contact@gtmcakes.com, phone +44 7721 441643. Prices are in pounds sterling. We are not VAT registered, so no VAT is charged and none is shown.
Allergens
Everything is baked in kitchens that handle wheat (gluten), eggs, milk, soya and nuts, so no cake can be guaranteed free from any allergen. Every box is labelled with a full ingredient list. If the person receiving the cake has an allergy, tell us before you order.
Orders and delivery
Your order is an offer to buy. A contract exists when we confirm payment. We deliver by hand inside the M25, to the building's reception, on the date and in the time window you choose. Lead times are two working days for a 6 inch or 8 inch cake, three for a 10 inch, and next day for pastry boxes.
We use the address you give us, so please check it. If reception turns the cake away or nobody is there, we will contact you to agree what happens next.
Changing or cancelling
Cakes are perishable and printed to order, so the usual 14 day right to change your mind does not apply. More than 48 hours before your delivery date you can change or cancel and we will refund in full. Inside 48 hours the bake is scheduled and we cannot refund a cancellation, though we can usually still change the wording or the date.
What we will not print
You write the message and we print it. We will not print anything unlawful, hateful, obscene, or a third party's trade mark you have no right to use. If we decline, we refund in full.
If something goes wrong
If we deliver the wrong cake, on the wrong day, or damaged, tell us within 48 hours of the delivery date and you choose: we remake and redeliver, or we refund in full. Nothing in these terms affects your statutory rights.
Governing law
These terms are governed by the law of England and Wales.